Frequently Asked Questions

WHERE IS THE STORE BASED?

Dallas, TX!

HOW ARE THE PRINTS MADE?

We collaborate with artists worldwide to offer original art for kids. All of our prints start with an idea & a sketch. All of our art is drawn from scratch. No clip art around here. Our art is inspired by things kids like while keeping it well designed to match the modern home. All prints are printed by us in-house using acid-free, lignin-free fine art papers & archival ink. 

HOW DO I PAY FOR MY ORDER?

We accept all major credit cards & PayPal.

WHERE DO YOU SHIP FROM?

We print, package, & ship everything here locally. Doing this allows for us to offer our customers the highest quality product and the shortest shipping times.

DO YOU SHIP TO MY COUNTRY?

Yes, we do! We ship within the USA and to most countries around the world via USPS. International shipments may have a customs fee which you will be responsible for to receive your package.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

We print-to-order, meaning your order is printed just for you after you order it. We quote 3-5 days just in case, but we can sometimes ship much faster than that. After shipping, delivery within the USA takes 2-5 business days. International delivery takes about 10-15 business days.

DOES MY PRINT COME WITH A FRAME?

All prints are unframed. We have some friends over at Cheeky Sheep Wood Shop who make well made, handcrafted wood frames.
They offer frame sizes that fit our prints perfectly. Use coupon HIKIDSCO to save 10%.

WHAT IS YOUR RETURN POLICY?

Because your order is printed just for you, all prints are non-returnable. If you are not satisfied with your order, send us an e-mail (hello@hikidsco.com) and we will make it right. 

DO YOU CHARGE TAXES?

We are required by law to collect state & local sales tax for all Texas orders. Sorry Texas.

DO YOU OFFER WHOLESALE?

Yes! Let's do this. Fill out the inquiry form HERE

MY QUESTION ISN'T ANSWERED HERE.

Send us an e-mail to hello@hikidsco.com. We'll get back to you within a few hours.